MiracleTek (hereinafter referred to as the “Company”, “We”, “Us, or “Our”) is committed to protecting the privacy of individuals visiting its website (“Visitors”), individuals registering to use the Services defined below (“Customers”), and individuals using the applications developed (“Users”). This policy describes the company’s privacy practices in relation to the use of the Company’s services offered via www.miraclemobile.com.au ( “Services”).
Miraclemobile.com.au (“Website”) may contain links to other websites. The information practices or the content of other sites is governed by their respective privacy policies. The Company encourages you to review the privacy statements of other websites to understand their information practices.
MiracleTek may require Customers to provide personal contact information such as name, company name, address, phone number, and email address when contacted for more information about the Company’s Services. When purchasing Services, the Website may require Customers to provide billing information, such as billing name and address, credit card number, and the number of employees who will be using the Services within the organization.
The Website may also collect information through commonly-used information-gathering tools, such as cookies. This includes standard information from Visitors and Customers’ web browsers, including but not limited to browser type and browser language, Internet Protocol (“IP”) address, and the actions taken on the Company’s website (e.g. the Web pages viewed and the links clicked).
Use of Information Collected
The Company uses the information collected from the Website as well as applications developed on Miracle Mobile Forms to effectively respond to Customers’ request for its services, determine their satisfaction with purchases, and customize future interactions.
The Company may also use the information collected for marketing purposes such as analyzing statistics, pinpointing trends, and sending valuable information and promotions from the Company, its affiliates, and its partners.
Credit cardholder information is solely used to check Customers’ financial qualifications and collect payment. The Company does not have direct access to credit card data.
Website Navigational Information
The Website uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information. The following describes the types of information collected through these tools and how this information may be used.
Cookies are used to make the interactions of Customers and Visitors with the Website easy and meaningful. When visiting the Website, servers send a standalone cookie that does not personally identify Visitors or Customers. The purpose of cookies is to recognize web browsers only. Therefore, Visitors and Customers will remain anonymous unless they share their identities on the Website, either by responding to a promotional offer, opening an account, or filling out a Web form such as Contact Us.
The Website uses session-based and persistent-based cookies. Session cookies exist solely for a single session. They disappear from the devices of Visitors or Customers once the browser is closed or their devices are shut down. Persistent cookies remain on devices even after browsers are closed and devices are shut down. Please note that disabling a web browser’s ability to accept cookies will allow navigation to and through the Company’s Website, but will prevent the successful use of Services.
Web beacons are transparent images that are placed on websites or in emails to track users’ behaviors while visiting sites or sending emails. The Website utilizes web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Website and email interactions with the Company. The information collected helps the Company improve both its Website and email communications.
While visiting the Website, Visitors’ Internet Protocol (“IP”) addresses are collected to track and aggregate non-personal information. For instance, the Company may use IP addresses to track which regions Customers and Visitors are from, and then use that data for marketing purposes.
IP addresses are also collected from Customers when they log in to use the Services as per the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.
Do Not Track
Majority of web browsers, including Internet Explorer, Firefox, and Safari, offer a “do not track” or “DNT” option. This technology sends a signal indicating that the user does not wish to be tracked while navigating to and through websites.
The Website currently does not commit to responding to browsers’ DNT signals as no common industry standard for DNT has been adopted by industry groups, technology companies or regulators. The Company, and therefore its Website, takes privacy and meaningful choice seriously. Effort will be made to meet Visitor and Customers’ needs, especially regarding DNT browser technology.
Blog Comments and Customer Testimonials
Any personal information submitted our blog’s comments may be read, collected, or used by others. The Company is not responsible for the personal information Visitors and/or Customers choose to submit through this channel.
The Website also shares a list of Customers and their testimonials. The latter may include information such as Customers’ names and titles. The Company, however, obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.
Sharing of Information Collected
To meet clients’ needs, The Company establishes strategic partnerships with other companies to jointly offer products or services. If Customers purchase or specifically express interest in a jointly-offered product or Service, the Company may share the information collected in connection with the purchase or expression of interest with its joint promotion partner(s). The Company does not control business partners’ use of Customers’ information. Their use of the information will be according to their own privacy policies.
By choosing to share information with business partners in the manners described above, Customers agree to business partners’ respective privacy statements.
The Company, and therefore the Website, does not authorize the collection of personal information by third parties through any means possible, nor do we share personal information with third parties except as provided in this Privacy Statement.
Please refer to the section Website Navigational Information as it addresses the information we collect through cookies and web beacons, and how cookies can be controlled through Visitors and Customers’ web browsers.
The Company uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of processing credit cards on the Company’s behalf.
The Company reserves the right to use or disclose information provided if required by legal authorities, or if the Company reasonably believes that use or disclosure is necessary for protecting the Company’s rights and/or complying with a judicial proceeding, court order, or legal process.
International Transfer of Information Collected
The Company primarily stores the information of Customers in Sydney, Australia. To facilitate global operations, the Company may transfer and access such information from around the world, especially other countries in which we operate. This policy applies to the information of Customers regardless of which country it is stored in.
While availing Services, Customers may electronically submit data or information for hosting and processing purposes. We will not review, share, distribute, or reference this data except as provided in our Master Subscription Agreement or as required by law. In accordance with the Master Subscription Agreement, the Company may access Customer Data only for the purpose of: (1) providing the Services; (2) preventing or addressing service or technical problems; or (3) as required by law.
The Company and the Website deploy robust security measures to protect Customers’ and Users’ information.
The Company may obtain information through the applications (“Miracle Apps”) Customers or Users download to and run on their mobile devices. Miracle Apps may obtain information from or access data stored on Users’ devices to support their features. For example, Miracle Apps may access the User’s geographic location to create a route to a specific destination on their device’s native mapping application. We may also obtain information which supports Miracle Apps’ services, including but not limited to information obtained in preparation for anticipated updates to those services.
Miracle Apps may provide the Company with information related to: (1) Users’ behavior while using the Service, (2) Users’ devices, and (3) Users’ interaction with Miracle Apps. This information may be used to improve Miracle Apps. The Company may also share anonymous data about these actions with third party analytics service providers.
Miracle Apps may also contain links or integrations to other Miracle Apps provided by third parties. Third parties’ use of information collected through their apps is governed by their respective privacy statements. The Company encourages Customers and Users to review the privacy statements of third-party app providers to understand their information practices.
Changes to the Policy
The Company reserves the right to change this policy at any time. We will provide a notification of the changes to our policy through the Website at least thirty (30) business days prior to the change taking effect.